Cancellation Policy
We truly appreciate your time—and we kindly ask that you respect ours as well. When you cancel late or don’t show up, it limits our ability to serve other clients on our waiting list.
Cancellations made less than 24 hours before your appointment will be charged 50% of the scheduled service.
Cancellations made less than 1 hour before, or a no-show, will be charged 100% of the service fee.
Same-day cancellations will also incur a 100% fee.
If you arrive more than 15 minutes late, your appointment may be marked as canceled and charged accordingly.
To avoid these charges, please contact us by 5:00pm the day before your appointment.
We are unable to book future appointments until any outstanding fees are paid.
Also, please note: To avoid booking conflicts, our system may cancel closely scheduled appointments under one account. If you’d like to book multiple sessions in advance, please reach out to us directly.
By booking your appointment, you agree to these terms. Thank you so much for your understanding and support.
Additional Charges
To ensure transparency and clarity, please note the following additional charges that may apply:
$5 surcharge for requests made with a Master Artist Technician
$10 surcharge for maintaining long natural nails
These additional fees reflect the time, skill, and care required to accommodate specific requests. Thank you for your understanding.
Service Fix Policy
All nail service sales are final, and we do not offer refunds. However, your satisfaction is very important to us.
If you experience premature lifting, chipping, or any other issue related to the quality of our work, we are happy to provide a complimentary fix within 7 days of your original appointment.
Eligibility
Complimentary fixes are available only if you contact us within 7 days of your original appointment.
Eligibility is based on the date you notify us, not the date the issue first occurred. If more than 7 days have passed before you contact us, the service is no longer eligible for a complimentary fix.
Clients Under 16
Complimentary fixes are not available for clients under the age of 16. Younger clients tend to use their hands more actively in daily activities, which increases the likelihood of lifting, chipping, or breakage. Additionally, they may not yet have the nail care habits needed to maintain long-lasting results.
Complimentary Fix Appointment
Complimentary fix appointments are reserved exclusively for you and require a dedicated 30-minute appointment slot. We kindly ask that you treat these appointments the same as any regular booking.
If you cancel at the last minute or do not show up, a $30 fee will be charged. This policy helps cover the reserved appointment time and the opportunity to accommodate other paying clients who could have used that time slot.
Thank you for your understanding and cooperation.
We truly appreciate your trust in us and are always happy to help with any concerns regarding your service.
Refund Policy
Our team takes great pride in providing exceptional service and outstanding customer care. While we do not offer refunds for salon services, your satisfaction is very important to us.
If you have any questions or concerns about a service you received, please let us know before leaving the salon. If you're not satisfied with the results, we ask that you return to the salon so we can visually inspect your nails. If necessary, we’ll make every effort to address the issue by rescheduling you with the original nail artist for adjustments.
Thank you for your understanding and for giving us the opportunity to make it right.